Shipping & Delivery Policy

At Zora Designers, we take pride in delivering custom-stitched outfits from our Avinashi studio across India. This policy outlines our processing timelines, shipping guidelines, delivery expectations, and carrier terms.

1. Order Processing & Verification

All orders are queued for processing upon successful payment confirmation or verification of authorised payment methods. Standard in-stock orders are processed within 1 to 2 business days. Custom bats, specialized willow preparation, knocking-in services, and tailored sports apparel may require additional preparation time, which will be communicated during order placement or WhatsApp consultation.

2. Delivery Timelines

Estimated delivery schedules are indicated at checkout and communicated via confirmation messages:

• Domestic (India): Typically delivered within 3 to 7 business days depending on state and PIN code.
• International Express: Typically delivered within 5 to 10 business days via express air courier (DHL, FedEx).

Timelines are subject to variation due to courier routing schedules, regional holidays, severe weather conditions, remote service areas, or customs inspections beyond our reasonable control.

3. Shipping Charges & Regions

Shipping charges are calculated dynamically based on package weight, volumetric dimensions, and destination PIN/country. All applicable shipping charges are clearly displayed at checkout prior to payment. Promotional free or subsidized shipping may be offered on select orders or destinations.

4. Customer Address & Contact Details

Customers are responsible for providing complete, accurate delivery information, including house/flat number, street name, landmarks, city, state, postal PIN code, and active mobile number. Zora Designers is not liable for transit delays, misdeliveries, or return courier charges resulting from incorrect or incomplete addresses.

5. Shipment Tracking

Once your package is handed over to our courier partner, a tracking number and dispatch confirmation will be shared via email, SMS, and WhatsApp. You can track real-time parcel movements directly from your account page.

6. Failed Delivery Attempts

Couriers generally make up to two or three delivery attempts. In case of customer unavailability, invalid contact numbers, or repeated refusal to accept packages, the shipment may be returned to our fulfillment warehouse. Re-dispatch may incur additional courier fees.

7. Inspection & Damaged Packages

We strongly recommend inspecting the outer packaging at the time of delivery. If you observe severe tampering, open seals, or substantial transit damage, please photograph or record the package before opening and notify us within 48 hours with clear pictures of the outer box and shipping label.

8. International Shipments & Customs Duties

International shipments may be subject to local import taxes, customs duties, value-added taxes (VAT), or customs clearance processing fees levied by the destination country’s customs authority. These charges are the legal responsibility of the recipient unless explicitly stated otherwise during checkout.

9. Grievance Officer & Contact Details