Cancellation, Return & Refund Policy

At Zora Designers, every outfit is cut and stitched to your own measurements. This policy outlines our procedures for order cancellations, alterations, made-to-measure conditions, and refund processing.

1. Order Cancellation

If you wish to cancel an order, please submit a cancellation request as soon as possible via your account or by contacting our support team. If the order has not yet been processed or dispatched, we will cancel the order and initiate a full refund. Once an order has been dispatched or handed to the courier partner, it cannot be cancelled in transit and must follow the standard return procedure.

2. Return Eligibility

Returns are considered under the following legitimate circumstances:

• Wrong product delivered (differing from order specifications)
• Transit damage confirmed at delivery
• Qualifying manufacturing defects identified before use
• Material mismatch between received item and verified product specifications

To qualify for a return, the product must be unused, in its original pristine condition, with all original tags, barcodes, protective coverings, packaging boxes, and bundled accessories intact.

3. Non-Returnable Products & Situations

Returns or exchanges will not be accepted under the following conditions (except where legally mandated):

• Products showing signs of physical wear, play, practice, or ground usage
• Customer-induced damage, mishandling, improper storage, or exposure to excessive moisture/heat
• Customized or personalized gear (including bespoke willow engravings, custom weight tailoring, or custom jersey prints)
• Items returned without original packaging, brand tags, or invoice documentation

4. Made-to-Measure Garments

Stitched garments are made from your fabric to your measurements, so once cutting has started they can't be returned for a change of mind. Fit issues are corrected with free alterations within 7 days of delivery; bridal blouses, lehengas and anarkalis also include one trial fitting before the final finish.

5. How to Submit a Return Request

To initiate an eligible return request, please email support@zora.local (or contact via WhatsApp at +91-9876543210) within 48 hours of delivery with:

• Your Order Number (e.g., KS-XXXX)
• Full Name and registered Mobile Number
• Clear photographs and high-resolution video of the outer parcel, shipping label, product, and issue/defect
• Detailed explanation of the issue encountered

6. Refund Method & Timelines

Once the returned product is received at our facility and passes physical inspection:

• Approved refunds will be processed back to the original payment source (Credit/Debit Card, Net Banking, or UPI).
• Refund credits generally appear in your bank account or statement within 5 to 7 business days, depending on your banking institution.
• Original shipping charges are non-refundable unless the return is due to our error (wrong item delivered) or verified transit damage.

7. Product Exchanges

Approved size or product exchanges are subject to stock availability. If the desired replacement is out of stock, we will provide store credit or process a full refund to your original payment method.

8. Manufacturer Warranty Claims

Items covered by manufacturer warranties (e.g. helmets, footwear, protective gear) are subject to each brand’s official warranty terms. Zora Designers will actively assist customers in coordinating with manufacturers or authorized service centres.

9. Prevention of Return Misuse

To prevent fraudulent abuse, Zora Designers reserves the right to inspect returned items thoroughly and decline requests exhibiting repeated pattern abuse, false damage claims, or return of counterfeit or substituted goods.

10. Grievance Redressal & Contact