Privacy Policy

Zora Designers (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use, store and protect information when you use 15.235.162.203:3015, create an account, place an order, make a payment, contact us or otherwise use our services.

1. Information We Collect

We collect personal data that you provide directly to us: full name, mobile number, email address, billing and shipping addresses, city, state, postal PIN code, account credentials, order history, product preferences, reviews, feedback, and customer-service communications (including WhatsApp inquiries and video call requests). We may also automatically collect technical information including your IP address, browser type, device details, pages visited, and website usage metrics.

2. Payment Information

Online payments are securely processed through authorised third-party payment gateway providers (such as Razorpay and Cashfree). Zora Designersdoes not intentionally store complete credit/debit card numbers, CVV numbers, UPI PINs, One-Time Passwords (OTPs), or banking passwords on its own servers or databases.

3. Use of Information

We use collected information to:

• Process, fulfil, and deliver your orders and track shipments
• Facilitate secure payment processing and issue statutory GST tax invoices
• Provide dedicated customer support and handle warranty, return, or refund claims
• Send transactional notifications via email, SMS, and WhatsApp
• Prevent fraud, unauthorised access, and misuse of our platform
• Improve our product offerings, website usability, and user experience
• Send permitted promotional offers, new arrivals, and news (with opt-out choice)
• Comply with applicable Indian legal, regulatory, accounting, and tax requirements

4. Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We share information only with trusted third-party service providers as necessary to operate our business:

• Authorised payment gateways and banking partners to execute payment transactions
• Logistics and courier partners (e.g., DHL, FedEx, Blue Dart) to deliver physical goods
• Cloud hosting, technology infrastructure, and security service providers
• Transactional communication service providers (email, SMS, WhatsApp)
• Professional legal, accounting, and tax advisers
• Government, law enforcement, or regulatory authorities when strictly required by applicable law

5. Cookies and Tracking Technologies

We use essential cookies and browser storage to maintain session states, manage cart items and wishlists, and preserve user preferences. We may also use analytical cookies to evaluate site traffic and performance. For complete information, please refer to our Cookie Policy.

6. Marketing and Communications

Where permitted and where appropriate consent has been obtained, we may occasionally share product news, exclusive offers, and seasonal discounts. You may opt out of promotional communications at any time by clicking unsubscribe links or notifying our support team. Critical transactional updates regarding your orders will continue to be sent.

7. Data Security Safeguards

We implement reasonable industry-standard technical, operational, and organisational safeguards—including encrypted HTTPS transmissions, tokenised authentication, and role-based access controls—to protect personal information from unauthorised access, alteration, disclosure, or destruction. However, no electronic transmission or storage mechanism is guaranteed 100% secure.

8. Data Retention

We retain personal information for as long as reasonably required to satisfy the purposes for which it was collected, including order fulfillment, customer service, statutory GST tax and accounting record-keeping, warranty obligations, dispute resolution, and legal compliance.

9. Grievance Officer & Redressal Mechanism

In accordance with the Information Technology Act, 2000 and rules made thereunder, as well as applicable Consumer Protection regulations, the details of our designated Grievance Officer are:

The Grievance Officer shall acknowledge your grievance within 48 hours and resolve the concern within statutory timelines (ordinarily within one month from the date of receipt).

10. Children’s Privacy

Our services are not directed to individuals under the age of 18 without parental or guardian consent. We do not knowingly collect personal data from minors in violation of applicable legislation.

11. Third-Party Links and Services

Our website may feature external links to third-party websites or services (e.g. social platforms, external payment portals). We are not responsible for the privacy practices, policies, or content of external sites.

12. Policy Changes and Updates

We reserve the right to modify or update this Privacy Policy periodically. Any modifications will be posted on this page with an updated effective date. We encourage periodic review of this page.

13. Data Deletion Requests

You may request deletion of the personal data we hold about you at any time, including data collected through website registration, guest checkout, or WhatsApp order/support conversations. To submit a request, email support@zora.local with the subject line “Data Deletion Request” from the email address or phone number associated with your account. We will verify your identity, confirm receipt within 48 hours, and complete the deletion within 30 days, except where we are legally required to retain certain records (such as GST tax invoices, statutory accounting records, or information needed to resolve an open order, warranty, or dispute).

14. Contact Us